Returns & Refund Policy


Returns
 
 If for any reason you are unhappy with your purchase or change your mind, you can return it to us in its original condition within 7 days of the date you received the item (subject to it being returned in an unused state, complete with all packaging and components, having taken reasonable care of it).
 
Once the intention to return has been communicated, we ask that you return the product to us as soon as possible.
 
We also request that customers obtain proof of postage on all postal returns, as we cannot be held responsible for packages that do not reach us.
 
All returns must be sent back to us via a postal system.  We cannot accept goods back in person.
 
We will refund you the price you paid for that product within 30 days from notice of the intention to return. We regret that we are unable to refund the postage of unwanted items.
 
Wrong Item Received
 
In the unlikely event you receive the wrong item/s please contact us immediately to arrange the return. We will ask you to cover the cost of postage when sending it back to us, but this will be refunded to you upon receipt. Postage will not be payable on the item/s being re-issued.
 
If goods are lost in transit, following an investigation, we will either send a replacement or offer a full refund, including delivery charges.
 
Faulty items
 
In the unlikely event that we send you a faulty product or the product arrives damaged, please contact us immediately. We will then arrange the return/sending of a replacement/refund.
 
We will ask you to cover the cost of sending it back to us, but this will be refunded to you.  Postage will not be payable on the item/s being re-issued.
 
If a complete refund is requested, then you will also have the original postage returned to you.

Returns/Refunds Process
 
If you find that you need to return a product to us, for any reason, please follow the following procedure:
 
1. Contact us to explain the reason for the return.
 
2. Please state your order number.
 
We will advise you of the address to send the product back to and any further details that you need to be aware of. Some returns will need to be returned to the supplier, others will be returned to us.
 
When returning the product, please ensure you keep the sales receipt/dispatch note or other documents as proof of purchase. 
 
Goods must be returned by you, at your expense and should be adequately insured during the return journey.  If the product is faulty/issued incorrectly the return postage cost will be refunded to you.
 
We ask that customers obtain a proof of postage or request a signature on all postal returns as we cannot be held responsible for packages that do not reach us. 
 
In the case of faulty/incorrectly issued merchandise, please include a copy of the postal charge receipt/detail in order to refund this cost.
 
We will make the refund directly to the original payment method used to place the original order within 30 days of the returns notice.